ian1964 10,721 Posted January 17, 2020 Share Posted January 17, 2020 Just checked Rangers TV and seems I am locked out, my email address is not recognised!!!, I suggest anyone who is registered to try and get it sorted now. I have contacted Rangers TV through the official web site and just waiting for feed back. 0 Quote Link to post Share on other sites More sharing options...
Bluedell 5,624 Posted January 17, 2020 Share Posted January 17, 2020 Sorry to hijack the thread but I've a question on RTV. The game is being shown live to non-UK residents but will be available to UK residents after the game has finished and if so, when? 0 Quote Link to post Share on other sites More sharing options...
Bill 13,717 Posted January 17, 2020 Share Posted January 17, 2020 (edited) 7 minutes ago, ian1964 said: Just checked Rangers TV and seems I am locked out, my email address is not recognised!!!, I suggest anyone who is registered to try and get it sorted now. I have contacted Rangers TV through the official web site and just waiting for feed back. Did you notice they're asking for your email address and NOT your username. Apart from a required password reset I've had no problems logging in. Edited January 17, 2020 by Bill 0 Quote Link to post Share on other sites More sharing options...
Frankie 8,562 Posted January 17, 2020 Share Posted January 17, 2020 35 minutes ago, Bluedell said: Sorry to hijack the thread but I've a question on RTV. The game is being shown live to non-UK residents but will be available to UK residents after the game has finished and if so, when? Usually at midnight mate. 1 Quote Link to post Share on other sites More sharing options...
Gaffer 1,665 Posted January 17, 2020 Share Posted January 17, 2020 Thanks for letting me know because I've just realised I can't access it either. I've contacted RTV support. 0 Quote Link to post Share on other sites More sharing options...
lenny3k 660 Posted January 17, 2020 Share Posted January 17, 2020 I got an email from them the other day but its not very clear what you have to do to fix the problem if you can't get in tho..... As a loyal RangersTV subscriber we wanted to let you know that we're making some changes to the RTV website.With a new look and a new video partner you'll be able to enjoy even more of the content you love with easier navigation and a smoother login process.As part of the changes we'll need you to update your password, and you'll now use your email address to login.We'll notify you again when the changes are complete, with instructions on how to update to your account.In the meantime, you can expect to see a cancellation notice of your current monthly subscription, but don't worry, your regular payments will continue on the usual date each month.You'll also be able to update your payment details directly within your account page, and choose to pay by card or by Paypal.You can also look forward to new apps for iOS and Android coming later this month, so keep your eyes on RangersTV for more news. 0 Quote Link to post Share on other sites More sharing options...
BEARGER 1,830 Posted January 17, 2020 Share Posted January 17, 2020 1 hour ago, ian1964 said: Just checked Rangers TV and seems I am locked out, my email address is not recognised!!!, I suggest anyone who is registered to try and get it sorted now. I have contacted Rangers TV through the official web site and just waiting for feed back. Are they not updating RTV? You need to reset your password and use email rather than username to log in. 0 Quote Link to post Share on other sites More sharing options...
ian1964 10,721 Posted January 17, 2020 Author Share Posted January 17, 2020 1 hour ago, Frankie said: Usually at midnight mate. Over on FF someone was saying because it's a Scottish cup tie Rangers TV can't show it until after the highlights, Sunday evening. After starting this thread I had to go out, no reply from Rangers TV and I still can't log in as my email address is still not recognised!!!!!. 0 Quote Link to post Share on other sites More sharing options...
lenny3k 660 Posted January 17, 2020 Share Posted January 17, 2020 So, I just tried it, what you need to do is: 1 - Go to https://tv.rangers.co.uk/ 2 - Click 'Log In' in the top right hand corner 3 - Click the forgotten password link and enter the email address you used when setting up your initial RangersTV account. 4 - Go to the email in your inbox and click on the link in the email. (My email was initially in the junk folder) 5 - Set a new password. 6 - Log in with your email address and newly set password. 7 - Voila! Don't shoot me if it doesn't work for you, just passing on as it worked for me and may help... The above was all done on a computer, rather than a phone, but would guess it will be very similar 1 Quote Link to post Share on other sites More sharing options...
ian1964 10,721 Posted January 17, 2020 Author Share Posted January 17, 2020 4 minutes ago, lenny3k said: So, I just tried it, what you need to do is: 1 - Go to https://tv.rangers.co.uk/ 2 - Click 'Log In' in the top right hand corner 3 - Click the forgotten password link and enter the email address you used when setting up your initial RangersTV account. 4 - Go to the email in your inbox and click on the link in the email. (My email was initially in the junk folder) 5 - Set a new password. 6 - Log in with your email address and newly set password. 7 - Voila! Don't shoot me if it doesn't work for you, just passing on as it worked for me and may help... The above was all done on a computer, rather than a phone, but would guess it will be very similar Did all that, but my email address not being recognised!. I ended up just re-registering. 0 Quote Link to post Share on other sites More sharing options...
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