Ser Barristan Selmy 222 Posted June 2, 2014 Share Posted June 2, 2014 (edited) I bought the third kit on the 1st of September. Very quickly the sponsor started peeling off, as it did for many others. I reported this to them in October, they said to return the item. However, I wasn't in any rush to do so, I didn't want another top, so I forgot about it for a while. In May I emailed them again asking them to confirm I can still send the top back. I was quite stunned to be told: Unfortunately due to the amount of time that has now elapsed we would be unable to determine if this was a manufacturing defect Kind Regards, Christopher Parkin, Customer Services I have argued back and force regarding this because I am protected by the Sale of Goods Act and a 12 month manufacturer warranty but they are not budging. The warranty does not expire on some arbitrary date of their choosing. They are ignoring me now. I've sent 4 separate emails citing the law, they sent 3 emails back repeating themselves and didn't reply to my last email. I don't care about the money but I do care about the principle, who should I report this to? I don't see much point in contacting the club. I know I should have dealt with this at the time and just put it back, but as long as the item is within the warranty period, they have no right to just flat out refuse to even inspect it. Here is the shirt in question, worn only a few times and costing £48.98 including delivery: Edited June 2, 2014 by Ser Barristan Selmy 0 Quote Link to post Share on other sites More sharing options...
BEARGER 1,830 Posted June 2, 2014 Share Posted June 2, 2014 You're not too lucky when buying tops are you? 0 Quote Link to post Share on other sites More sharing options...
Scott7 5,913 Posted June 2, 2014 Share Posted June 2, 2014 Shouldn't have left it so long, Ser B. 0 Quote Link to post Share on other sites More sharing options...
Ser Barristan Selmy 222 Posted June 2, 2014 Author Share Posted June 2, 2014 Shouldn't have left it so long, Ser B. The law is the law though. 0 Quote Link to post Share on other sites More sharing options...
Scott7 5,913 Posted June 2, 2014 Share Posted June 2, 2014 Rejection must take place as soon as the defect manifests itself. You could say that you intimated an intention to reject when the shirt became a duffer but you didn't follow it up by sending it back there and then. Keep on at them though. They might get fed up and give you a new one for the sake of peace. 0 Quote Link to post Share on other sites More sharing options...
Super Cooper 0 Posted June 2, 2014 Share Posted June 2, 2014 This is what happens when we switch to shite manufacturers. Puma are a mediocre brand for mediocre football clubs. God knows how much they had to bribe Dortmund and Arsenal! I bet their stuff doesn't fall apart. 0 Quote Link to post Share on other sites More sharing options...
aweebluesoandso 290 Posted June 2, 2014 Share Posted June 2, 2014 Send it back to them anyway, with a copy of your receipt, if you still have it. Or a copy of your credit card statement if you don't have the receipt, with a cover note stating you are expecting a refund or replacement under the consumer act. 0 Quote Link to post Share on other sites More sharing options...
Ser Barristan Selmy 222 Posted June 2, 2014 Author Share Posted June 2, 2014 Send it back to them anyway, with a copy of your receipt, if you still have it. Or a copy of your credit card statement if you don't have the receipt, with a cover note stating you are expecting a refund or replacement under the consumer act. Good idea, thanks. 0 Quote Link to post Share on other sites More sharing options...
the gunslinger 3,366 Posted June 2, 2014 Share Posted June 2, 2014 trading standards i expect. 0 Quote Link to post Share on other sites More sharing options...
Rangersitis 0 Posted June 2, 2014 Share Posted June 2, 2014 You're not too lucky when buying tops are you? Ouch!! 0 Quote Link to post Share on other sites More sharing options...
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